Shipping & Refund Policy
Be advised that you are ordering ALL NATURAL products. These products take time to prepare. This business is ran solely by the owner who takes pride in providing quality products.
These products are handmade in small batches to ensure freshness. The orders are hand mixed, hand bottled, hand labeled, and hand packaged to be delivered to your door.
Therefore our PROCESSING TIME IS 7-10 BUSINESS DAYS. Business days do not include weekends or holidays but we do ship out orders every operating Monday.
You will receive a shipping notification with tracking from USPS Click N Ship once your order ships, PLEASE BE SURE TO PROVIDE US WITH YOUR CORRECT EMAIL ADDRESS, after that you can expect to receive your order in 2-3 postal operating days.
Although sometimes you may receive your order sooner, our standard is 7-10 business days so please always EXPECT our standard processing time. Please do not contact us about your order unless it has been longer than 10 business days.
ALL ORDERS ARE FINAL!!!
To protect the integrity of our brand and our products, we are unable to accept returns. We cannot trust re-selling a product that has left our facility as products taken off site could've potentially been tampered with before being returned. We have the health of all of our customers at heart, therefore we do not accept returns at all - Not in store or online.
If your order is returned undeliverable, you will be responsible for paying for reshipment.
If you refuse re-shipment, your order will be refunded the cost of your order minus a restocking fee of 25%. Shipping fees are also non-refundable.
Orders CANNOT and WILL NOT be canceled or refunded for any reason other than the aforementioned reason.
Due to changing export customs, we have had to stop international shipments.
International customers may look into using a mail forwarding service such as the one linked here: USA2Me Mail Transfer Service
Or try:
Thank you for being a customer of Naturally Divine Products!
Location & Hours of Operation
936 South Irby Street
Florence SC 29501
Monday - Friday
9am - 3pm
Saturday
9am - 1pm
Contact Us!
By Mail:
936 South Irby Street
Florence SC 29501
By Email:
NDPShipping@outlook.com
By Phone:
843-466-8810